Return and Refund Policy

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At [Your Business Name], we comply with the Australian Consumer Law (ACL). This policy outlines your rights and our procedures for returns, refunds, and exchanges.

Your Rights Under Australian Consumer Law
 

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure includes situations where:

• The product is unsafe
   
• The product is significantly different from its description or sample
   
• The product does not do what we said it would
   
• The product cannot be easily fixed within a reasonable time
   

Change of Mind Returns
 

We may offer returns for change of mind at our discretion, subject to the following conditions:

• The request is made within 3 days of purchase
   
• The item is unused, in original condition, and in original packaging
   
• Proof of purchase is provided
   

If approved:

• You may receive a refund, store credit, or exchange
   
• Shipping costs are non-refundable
   
• You are responsible for return shipping costs
   

We reserve the right to refuse change of mind returns that do not meet these conditions.

Faulty, Damaged or Incorrect Items
 

If your item is faulty, damaged, or incorrect, please contact us within 3 days of receiving your order.

Please include:

• Your order number
   
• A description of the issue
   
• Photos of the item (if applicable)
   

We will assess the issue and provide a:

• Replacement
   
• Repair
   
• Full refund
   

We will cover any return shipping costs for faulty or incorrect items.

Non-Returnable Items
 

We do not accept returns for:

• Gift cards
   
• Downloadable or digital products
   
• Personalised or custom-made items (unless faulty)
   
• Perishable goods
   
• Personal care or hygiene products (if opened)
   

Refunds
 

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
   
• Processing time may take 9-10 business days, depending on your bank or payment provider
   

Exchanges
 

We offer exchanges for defective or damaged items. Other exchanges are at our discretion.

Return Shipping
 

• Customers are responsible for return shipping costs for change of mind returns
   
• We cover shipping costs for faulty, damaged, or incorrect items
   
• We recommend using a traceable shipping service
   

How to Request a Return
 

To initiate a return, please contact:

Email: Contact@thekidbuffa.com
Business Name: https://thekidbuffa.com/Address:

Policy Updates
 

We may update this policy from time to time. Changes will be posted on this page.

This policy is provided in addition to your rights under the Australian Consumer Law.